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Return & Refund Policy

Thank you for purchasing products at bezgar.com. We hope you are happy with your purchase.
However, if one or more of the products you received shows quality issues, or you are not completely satisfied with your purchase, you're welcome to contact us at support@bezgar.com, we would be happy to offer you a replacement or a form of compensation.

Free returns within 30 days - 

Within 30 days upon receiving the product, return is acceptable or a new replacement will be offered if any fault caused by non-artificial reason.

Free accessories maintenance within 90 days -

Within 90 days upon receiving the product, free accessories maintenance will be offered if any fault caused by non-artificial reason.

Warranty Claims for Quality-Related Issues

Below please find the procedure of our warranty:

  • Buyer must provide sufficient proof of purchase
  • Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
  • We will contact you for more information or give you a response within 24 hours;

This Limited Warranty does not cover:

  • The warranty period of the product has expired.
  • Products without sufficient proof of purchase.
  • Defects or damage caused by improper operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the User Manual;
  • Defects or damage caused by private modification or disassembly;

Attention: The user shall bear all the costs of product maintenance under the circumstances listed above.

Note:

  • Please contact us before returning a defective item; otherwise, your return request may be delayed.
  • If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.

Returns & Refunds

After receipt, consumers can apply for a return/refund within 30 days.
Please note all products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. Customers will be responsible for the return shipping costs unless the product is damaged on arrival or defective. For any issues, feel free to submit a tick in our Help Center or contact us at support@bezgar.com and we'll try our best to help you!

We will process the refund for you within 2 working days after receiving the returned items, and the refund will come to your account according to your original payment method. Usually, the refund will be back to your account within 2 working days.

* For purchases not made directly through Bezgar’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Conditions of Returns

  • The received items don't match the description.
  • I don't want it anymore./ I want to exchange the items.
  • Items are missing from my order.
  • Items dead on arrival.
  • Other reasons.

Procedures for applying the refund/return.

  • The received items don't match the description.
  • I don't want it anymore./ I want to exchange the items.

Please contact us by telling the order number and the items you received. Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms your application, we will provide a return address on sending it back to us. After we receive the returned package, we will begin processing the refund/exchange for you.

  • Items are missing from my order.

Possible reasons:
1. Order Split Shipped: Please contact us(support@bezgar.com) to check whether your order has been split shipped.
2. Bezgar made a mistake: On rare occasions, an item may be missed during packaging.
3. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.

  • Items dead on arrival.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible.

Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and contact us.

  • Other reasons.

For the conditions of return are not mentioned above, please contact us at support@bezgar.com, we will be happy to help you with that.